Here is the official line on this,
Ultra Blue TV changes frequency
Since the 1st July, Ultra Blue TV to changed frequency.
This induces a card swap to receive the new transmissions.
If you possess a Ultra Blue TV Smart Card Viaccess or Irdeto, it is necessary to proceed to the exchange to send back your card to :
GEN BV
Postbus 1447
3430 BK Nieuwegein
The Netherlands
You will receive by the continuation your subscription new card 12 months, containing two emitted programs 24h/24 as well as all the news on the reception and an employment method.
This exchange could induce a delay that will be compensated with free additional periods.
For the new subscribers that have just obtained a Smart card since less than 3 months, the exchange is free. It suffices simply to send back us your Smart card Viaccess or Irdeto to the above accompanied address of a non FREE envelope with your exact coordinates.
For the subscribers that bought their Smart Card since more than 3 month, a new Smart card of 12 months with 2 emitted programs 24h/24 Viaccess or Irdeto will have addressed to you the preferential price of 45 € (50 $) with shippment. It is necessary there also to send back your former card with your regulation and a non FREE envelope with your exact coordinates.
It is possible also to receive this new card by special carrier (Fedex or DHL), but these shippment expenses remains at your load.
Thank-you of your comprehension and of your fidelity.
The team of Ultra Blue TV
Two things, first i wish they could employ someone who can speak english,
secondly, how unfair is that customers who have been with them for more than 3 months, they have to pay them 45 euro to get their new card.
Why are mature content broadcasters always so damn hooky?.