SatSap
Regular Member
- Joined
- Dec 4, 2013
- Messages
- 16
- Reaction score
- 0
- Points
- 1
- Age
- 123
- My Satellite Setup
- Dish + Samsung UE46F8000 freesat (twin) and freeview tuners (built in)
- My Location
- Wales
Sorry for long delay.
Another pair of sat installers from the same (last) company have been. Spent over an hour looking through the TV's menus, connecting and testing cables, retuning, etc. They told me that the LNB couldn't be faulty or there'd be more missing channels than there were, and they said the cable was okay and the dish was aligned. Said same thing as the last pair basically...and said that the problem was the Samsung. But this is also what they told me:
All the missing channels are on transponder 11307v. Under the Samsung broadcasting menu you can choose 'channel settings', and the 'satellite', and then 'LNB settings' where you can change the transponder and see the signal strength and also change the lower and upper LNB oscillator settings. They say that the necessary oscillator setting of 2750 MHz isn't available on the drop down list and that is the problem. They said that it was picking up the signal 'on the fringe' and that is why I was getting the channels and then not getting them. I have absolutely no idea whether any of that is real speak or the opposite. I phoned Samsung and they said they'd charge me to send another engineer out as the last one said the TV was in spec. I told them everything that the sat installers told me and that they were saying it was a firmware problem and after the fourth time the chap said he would 'log it' and pass it to the engineers to see if there needs to be an update to fix it or not.
Somehow this seems far, far too complicated to be right. I keep passing the same landmarks as I go round and round the track and at some point I'll just have to do a pit stop and get out. Pitiful whine over.
So either believe all that I've been told by the sat dish installers and Samsung support (that they'll actually do anything) or try and find a solution myself. The only way I can think of to check 100% whether it is the dish or the tv is to either connect the Samsung TV to another freesat dish somewhere else. ...one that receives freesat without issues and/or connect a different brand of freesat tv to my cables. But I really don't know anyone with a stand mount setup and freesat tv. Only one person I know has freesat and his Panasonic tvs are all wall mounted and wires hidden etc so no chance of getting cables out of the tele without a massive upheaval which he wouldn't go for.
My first thought is to forget about freesat altogether, too much agro. But as it really bugs me not knowing what the problem actually is I can't. And my wife keeps looking at me as if it's my fault for buying the wretched TV...
What's clear and obvious is that it's a Samsung issue or a satellite dish problem and I now have to discover which one it is somehow.
--edit
Aha. I have just contacted a friend who has freesat coming into his house into a dual tuner freeat PVR! I'm going to take the TV over to his place and connect it to his dish. I'll know 100% then! Shall report back.
Another pair of sat installers from the same (last) company have been. Spent over an hour looking through the TV's menus, connecting and testing cables, retuning, etc. They told me that the LNB couldn't be faulty or there'd be more missing channels than there were, and they said the cable was okay and the dish was aligned. Said same thing as the last pair basically...and said that the problem was the Samsung. But this is also what they told me:
All the missing channels are on transponder 11307v. Under the Samsung broadcasting menu you can choose 'channel settings', and the 'satellite', and then 'LNB settings' where you can change the transponder and see the signal strength and also change the lower and upper LNB oscillator settings. They say that the necessary oscillator setting of 2750 MHz isn't available on the drop down list and that is the problem. They said that it was picking up the signal 'on the fringe' and that is why I was getting the channels and then not getting them. I have absolutely no idea whether any of that is real speak or the opposite. I phoned Samsung and they said they'd charge me to send another engineer out as the last one said the TV was in spec. I told them everything that the sat installers told me and that they were saying it was a firmware problem and after the fourth time the chap said he would 'log it' and pass it to the engineers to see if there needs to be an update to fix it or not.
Somehow this seems far, far too complicated to be right. I keep passing the same landmarks as I go round and round the track and at some point I'll just have to do a pit stop and get out. Pitiful whine over.
So either believe all that I've been told by the sat dish installers and Samsung support (that they'll actually do anything) or try and find a solution myself. The only way I can think of to check 100% whether it is the dish or the tv is to either connect the Samsung TV to another freesat dish somewhere else. ...one that receives freesat without issues and/or connect a different brand of freesat tv to my cables. But I really don't know anyone with a stand mount setup and freesat tv. Only one person I know has freesat and his Panasonic tvs are all wall mounted and wires hidden etc so no chance of getting cables out of the tele without a massive upheaval which he wouldn't go for.
My first thought is to forget about freesat altogether, too much agro. But as it really bugs me not knowing what the problem actually is I can't. And my wife keeps looking at me as if it's my fault for buying the wretched TV...
What's clear and obvious is that it's a Samsung issue or a satellite dish problem and I now have to discover which one it is somehow.
--edit
Aha. I have just contacted a friend who has freesat coming into his house into a dual tuner freeat PVR! I'm going to take the TV over to his place and connect it to his dish. I'll know 100% then! Shall report back.