My response to Lidl "Customer Service" this morning was:
"Thanks for that, which is actually
“very little” - or maybe I should say “VERY LIDL”! Lidl UK should NOT be selling products for which it can provide no support, and then telling customers to phone Germany if they need any help!
"
It seems that the rather ascerbic reply above to Lidl has now produced an interesting result:
This afternoon, I got an email from a company that I'd never heard of:
Novo in Bilston, as follows (and which you might like to make a note of for the future):
"Good afternoon,
We have been asked to contact you by Lidl.
We can order the battery for you at a cost of £15.95 including postage and delivery. Should you wish to place an order please telephone 08442434150 where payment may be made by debit or credit card.
Please note we estimate delivery within approximately 14 days from receipt of payment, excluding bank holidays.
Best regards
Customer Care Agent
Unit 3 Beldray Park, Beldray Road, Mount Pleasant, Bilston, West Midlands WV14 7NH
Phone: 08442434151, Fax: 08442434145
Email:
care@novoserv.co.uk
www.novocsv.co.uk /
0845 683 2676"
Looking at their website home page, it looks like they provide "bespoke" aftersales services for quite a few companies/brand names,- such as Rowenta, Makita, Krupps - and Lidl Parkside & Florabest,
as well as for Grizzly themselves
Phoned them up and had a chat with the lady there (I have omitted her name from the above info), and it seems that they also provide support for the Kompenass-sourced Parkside tools
(but not for the Scheppach-sourced ones). Anyway she was very friendly and helpful and so, I have now decided to get one of the grinders (3yr warrantee) from Lidl and have ordered 2x spare batteries (1yr warrantee only) from Novo.
BTW: that lady said not to bother emailing/phoning Lidl about spares etc. for the Parkside (etc.) stuff that they handle - just phone NOVO!